SHOP POLICIES
TERM OF SERVICE
Delivery Time:
USA — 1-3 business days
EU - 2-4 weeks
Rest of the World - 4-8 weeks. All orders are processed in 2-3 business days after receiving them. You will get an order confirmation email and a shipping confirmation email.
Shipping: All orders are shipped with a tracking number provided in the shipping confirmation email you will receive after your order is dispatched. You can check its status via any tracking website. (for example: USPS tracking).
Lost /Delayed Orders:
We are not responsible for losses or delays incurred by the Postal Service. In case of a lost parcel please contact your local postal office and provide the tracking number you received. They might be able to locate or find out what happened with your parcel. We are also happy to help locate the parcel if we can, please contact us via email. Please be advised that usually, the investigation for a lost parcel might take.
Damaged Orders: We are always making sure to pack your orders as safely as possible but in case anything like this happens please contact us at hello@vteronikart.com. Please state your name and order number in the email and attach photos of the damaged goods.
Wrong Items: If you receive the wrong item, please contact us here: hello@vteronikart.com. We can replace your item without any additional cost.
Payment Methods: We accept Credit/ Debit Card payments through Stripe or PayPal.
RETURN POLICY
We can’t accept returns now because this is a small business.
Unless the product you received is incorrect due to our fault we cannot accept returns.
You can cancel your order only if you didn’t receive a shipping confirmation email yet. Please contact us via email at hello@vteronikart.com as soon as possible if you’d like to make any changes or cancel your order. If you already received a confirmation of shipment email then you can’t cancel the order and won’t be able to get a refund.
PRIVACY POLICY
Your privacy is important to us. It is a policy to respect your privacy regarding any information we may collect from you across our website, http://vteronikart.com, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it fairly and legally, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. Feel free to contact us if you have any questions about how we handle user data and personal information.
This policy is effective as of May 5th, 2023.